U.S. Corporate Customers Barred From Bitfinex's Margin Markets
Multiple concerned U.S. corporate customers of Bitfinex have posted on Reddit after discovering that they were unable to access the exchange’s margin trading services. Although Bitfinex has previously indicated that it would no longer allow U.S individuals to access the exchange's services, Bitfinex's support portal currently states that the restrictions do not affect U.S. corporate customers.
Bitfinex Restricts U.S. Corporate Account Holders From Accessing Margin Markets
Last year, Bitfinex announced that it would terminate its services to U.S. retail customers in November. However, the company assured corporate customers that 'the restriction affects individuals accounts only' – as currently stated by the FAQ section of Bitfinex's support portal.
Margin Traders Left Unable to Close Positions
Later that day, a Bitfinex representative called 'bill_bfx' contacted the Redditor, stating that the issue had been 'forwarded to the team to resolve for you.' Bill_bfx stated that 'a US corporate customer […] should not be using margin trading,' however, noted that 'if you have open positions it is not acceptable to block you from closing them.'
The Redditor acknowledged the response and stated he would update the thread if his issue was resolved. As of this writing, no indication has been made that the situation has been resolved, despite bill_bfx responding to the Redditor four days ago.
Corporate Customers Seemingly Caught Unaware
As of this writing, the second Redditor has not received a response from Bitfinex, despite directly questioning bill_bfx about the matter on a different thread. Though Bill_bfx did not respond to the Redditor's query, however, a day later, Bill_bfx did find time to post a sarcastic response to a trollish comment on the same thread.
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